Shipping policy

Shipping Policy

Processing Times

Orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays). You'll receive a confirmation email once your order has shipped.

UK Shipping

We offer standard Royal Mail tracked 48 Signiture shipping across the United Kingdom. Delivery times and rates are calculated at checkout based on your location and selected shipping method.

International Shipping

Unfortunately we do not offer any international shipping at this time. This is subject to change in the future.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel's journey.

Delays

While we aim to meet all estimated delivery windows, delivery times may be affected by factors outside our control, such as carrier delays, customs processing, or adverse weather. We appreciate your patience.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us at bigbootco@outlook.com within 14 days of the expected delivery date and we'll work to resolve it promptly.

Questions?

Get in touch via our Contact Us page or email bigbootco@outlook.com.