Returns & Refunds Policy

We want you to love your new boots however If your purchase isn’t quite right, we’re happy to help with a return or exchange, subject to the terms below.

1. Returns

You may return your order within 30 days of receiving your item for a refund or exchange.

To be eligible for a return, your footwear must:

• Be unworn and in its original condition.

• Be tried on indoors only, on a clean and suitable surface.

• Have all original packaging, tags and accessories.

• Be returned in suitable condition for resale including all packaging. (Please do not apply labels or tape directly to the original footwear box or packaging)

For hygiene and safety reasons, we may be unable to accept footwear that has been worn outdoors or shows signs of wear, damage, dirt or alteration.

2. How to Return an Item

To request a return, please contact us on our contact page or email us at bigbootco@outlook.com with:

• Your order number.

• The item(s) you wish to return.

• The reason for your return.

• Whether you would prefer a refund or exchange, where applicable.

We will provide you with the relevant return instructions.

Please ensure your parcel is securely packaged as it was recieved to prevent damage during transit. We recommend obtaining proof of postage and keeping it until your return has been processed.

3. Exchanges

If you require a different size, please contact us within 30 days of receiving your order.

Exchanges are subject to availability. If your requested size or style is unavailable, we can arrange a refund instead.

If you need a different size, we recommend contacting us as soon as possible so we can advise you on availability.

4. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

5. Return Postage

Change-of-mind returns: Customers are responsible for the cost of returning an item / We provide a prepaid return label.

Faulty, damaged or incorrect items: We will cover reasonable return postage costs where the item is confirmed to be faulty, damaged or incorrectly supplied.

6. Faulty or Damaged Items

We carefully inspect our footwear before dispatch, but if your item arrives damaged or develops a fault, please contact us as soon as possible at bigbootco@outlook.com.

Please include your order number and, photographs showing the issue.

We will assess the problem and, where appropriate, offer a repair, replacement, exchange or refund in accordance with your statutory rights.

This policy does not affect your legal rights.

7. Incorrect Items

If you receive the wrong size, style, colour or item, please contact us at bigbootco@outlook.com before returning it.

We will arrange the appropriate solution and cover reasonable return postage costs where the error was ours.

8. Sale & Promotional Items

Items purchased during a sale or promotional period may be returned under the same conditions as full-price items unless otherwise stated at the time of purchase.

Any exclusions will be clearly communicated before you complete your purchase.

9. Items That Cannot Be Returned

We cannot normally accept returns for footwear that:

• Has been worn outdoors.

• Has been damaged after delivery.

• Has been excessively marked, soiled or altered.

• Is missing essential original packaging or accessories.

• Shows signs of use beyond reasonable indoor fitting.

This does not affect your statutory rights if the item is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

10. Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights as a consumer.

If an item is faulty, not as described, or does not meet the requirements of applicable consumer law, you may have additional rights and remedies.

For further information about your consumer rights, please refer to the relevant consumer protection legislation applicable to your purchase.

11. Contact Us

If you have any questions about returns, exchanges or refunds, please contact us:

Email: bigbootco@outlook.com
Website: www.bigbootcompany.com
Brand: Big Boot Company

We’re always happy to help.